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Top | Order and Delivery Conditions | Vanstron Spare Parts Policy

Order and Delivery Conditions

The requirement for processing an order for spare parts is that a written order with the following information is available:
  • The customer’s order number
  • Vanstron article number and name of the spare part
  • Order quantity
  • Specifying the priority

Warranty

Deliveries of spare parts for Vanstron machines that are still under warranty
will be made free of charge, taking into account the appropriate priority: “free delivery”

Direct courier (same day delivery)

  • All transport costs are paid by the customer. ( Out of warranties).
  • If required, delivery can also be made in combination with flight
  • The order must be received by 4:30 pm.
Vanstron Spare Parts Policy

Availability

We maintain a stock of essential spare parts to ensure quick replacements and minimal downtime for your equipment.

Ordering

Spare parts can be ordered directly through our website, authorized distributors, or by contacting our customer service team. Ensure you have the part number and machine details ready when placing an order.

Delivery

We aim to dispatch spare parts within 48 hours of receiving your order. Delivery times may vary depending on your location and shipping method.

Warranty

All spare parts come with a 6-month warranty from the date of delivery. This warranty covers manufacturing defects but does not apply to wear and tear or misuse.

Pricing

Spare parts are priced competitively to provide value while maintaining the high quality and performance of Vanstron equipment.

Returns

Unused spare parts in their original packaging can be returned within 30 days of purchase for a full refund, excluding shipping costs. Custom-made parts are non-returnable.

Support

Our technical support team is available to assist with part identification, installation guidance, and any issues you may encounter.

Service-Hotline

Monday to Friday 7.00–18.00 clock
Phone / Whatsapp: +86-15017908688
 
Service hotline

Technical service

Whatsapp:+86-15017908688 
Wechat: +86-15811827128 

Sales contacts

VANSTRON Automation Co.Ltd
9F, Building #2, Songgang Manjing Hua Kechuang Gong Fang, BaoAn,SHENZHEN, 518000,CHINA
E-mail: sales@vanstron.com 
Whatsapp: +86-15017908688
 

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